🔁 Refund Policy

Thank you for shopping at Digiorbit Store (https://digiorbitstore.in/). We want you to be completely satisfied with your digital products. Please read our refund policy carefully.

1. General Refund Rule (All Sales Are Final)

Since Digiorbit Store exclusively sells digital products (such as e-books, software templates, online courses, and graphics) which are irrevocable once downloaded or accessed, our general rule is:

All Sales Are Final – No Refunds are Issued.

Upon purchase and download, the customer receives immediate access to the intellectual property. It is impossible to return a digital product once it has been delivered, therefore we cannot issue a refund for purchases for any reason after the sale is complete.

2. Exceptions for Refund Eligibility

We will only consider issuing a full refund in the following three specific circumstances:

A. Major Technical Flaw in the Product

If the digital product you purchased is significantly different from the description on our website, or if it contains a major technical flaw that prevents it from working correctly (e.g., the file is corrupt, or course videos do not open), you may be eligible for a refund.

  • Condition: You must contact us at support@digiorbitstore.in within 7 days of purchase and provide clear proof (screenshots or video) of the technical issue.

  • Procedure: Before a refund is issued, our team will first make every reasonable effort to fix the technical flaw within a 7-day period. If we are unable to resolve the issue, a refund will be granted.

B. Unauthorized or Duplicate Charge

If your bank account was charged twice in error, or if an unauthorized purchase was made using your payment method, you will be refunded for the duplicate or unauthorized charge.

C. Failure of Product Delivery

In rare cases, if the payment was successful but the product download link or access key fails to be delivered to your email within 48 hours due to technical issues, and our team is unable to manually provide the access, a refund will be issued.

3. Refund Request Procedure

If your case falls under one of the exceptions above, you must follow this procedure:

  1. Time Limit: You must send an email to support@digiorbitstore.in within 7 days of the original purchase date.

  2. Required Information: The email must clearly state your full name, email address, Order Number, and the reason for the refund (including proof of the technical issue, if applicable).

  3. Investigation: Our team will investigate your request. This process may take 3 to 5 business days.

4. Refund Processing and Timeline

  • If your refund is approved, we will initiate and credited a refund to your original method of payment with in 14 business days.

  • Depending on your bank or payment processor, the refund may take 7 to 14 business days to appear in your account.

5. Contact Us

If you have any questions about this Refund Policy or your product, please contact us:

  • Email: support@digiorbitstore.in

Digiorbit Store reserves the right to modify this refund policy at any time without prior notice.